Contact us
Need assistance with your shipping?
Simply reach out to us—we're here to help. You can also track your shipment in real time. Want to learn more about our company? Discover Our Story.
Need assistance with your shipping?
Simply reach out to us—we're here to help. You can also track your shipment in real time. Want to learn more about our company? Discover Our Story.
We’re always ready to assist you. Whether you have a question, need support, or simply want to get in touch, here’s how you can reach us:
To contact us, you can either chat with a customer support representative via Live Chat or send a secure message through your account. We’ll respond as quickly as possible!
Before reaching out to us, check out our FAQ section. We’ve gathered answers to some of the most common questions to help you find what you need quickly. If you can’t find the answer here, feel free to contact us directly—we’re always happy to assist!
Tracking updates typically occur in real time as your package moves through each stage of transit. However, there may be slight delays in updates depending on the carrier or scanning points. If your tracking hasn’t changed in over 24 hours, give it a little more time or contact us for support.
“In Transit” means your package is currently moving between locations within the carrier’s network. It does not necessarily mean it’s on the delivery truck yet. Once it reaches your local facility, the status will update accordingly.
When the label is created, it means your shipment has been processed but hasn't been picked up or scanned by the carrier yet. This is common during busy periods. Allow up to 24–48 hours for the next update.
In many cases, yes. Depending on the carrier, you can request an address change through the tracking page or by using tools like FedEx Delivery Manager. Additional fees or delays may apply.
A “Delivery Exception” means something has interrupted or delayed the delivery—like the recipient being unavailable, weather disruptions, or an incorrect address. Check your tracking details for specific notes, or reach out to customer service for assistance.
We offer a range of shipping options including standard delivery, express shipping, international shipping, courier services, and bulk shipment solutions for businesses.
Our booking system allows you to compare options by price, delivery time, and destination. Based on your preferences, the system will suggest the most suitable service.
Dangerous goods include items such as flammable liquids, batteries, and chemicals. These are classified according to international safety standards and require special packaging, labeling, and carrier approval.
Yes, we provide packaging guidelines for all types of shipments and offer packaging services at select locations to ensure your items are safely prepared for transit.
Yes, each shipping method has specific weight and size restrictions. These limits vary depending on the destination and carrier, and will be clearly indicated during the booking process.
Yes, we provide discounts for customers who ship in bulk or frequently. Please contact our support team to learn more about eligibility and rates.
Payment is usually processed at the moment of booking. Charges may apply after pickup, based on the service selected.
Shipping prices usually include applicable local taxes, but international duties or customs fees may be additional.
Changes to payment methods after order placement are generally not supported. Please ensure your preferred payment option is selected during checkout.
If your payment is declined, please verify your payment details and contact your bank. You can also reach out to our customer support for assistance.
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