You can reach out to our customer service or file a claim directly with FedEx through their online Claims Center. Claims can be submitted for damaged packages, lost items, or delivery delays. Be sure to provide relevant details like the tracking number, shipment information, and proof of damage or loss.
If your cargo is partially or fully lost, damaged, delayed, or if a collect-on-delivery (C.O.D.) payment was not received, you need to file a claim within 21 calendar days from the delivery date. For undelivered or misdelivered shipments, a claim should be filed within nine months from the shipment date.
When filing a claim, you'll need to provide the following:
• Tracking number for the shipment
• Description of the damage or loss
• Photos or proof of damage (if applicable)
• Proof of value (e.g., receipt or invoice)
• Any additional paperwork requested by FedEx
For more details, you can view it here
In most cases, including claim payouts, the process will be completed within 7-21 business days after receiving the claim form and supporting documents, unless further investigation is needed.
Yes, if FedEx delivers your package to the wrong address, you can file a claim. You’ll need to provide details about the incorrect delivery, including tracking information and any documents showing the correct delivery address. FedEx will look into the issue.
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