Returns and Refunds

Here are a few scenarios for FedEx:
• Label Provided by the Retailer: If you have a label (via email, original shipping, or online), pack your return and drop it off at a FedEx location, Drop Box, or partner retailer. You can also schedule a pickup through your FedEx account for a small fee. (Sign up for a free account if needed.)
• QR Code Provided by the Merchant: If you received a QR code, check for nearby participating drop-off locations. Pack your item and bring it to one of these locations. A team member will print your label and process your return on-site.
• No Label or QR Code: If you don’t have a label or QR code, create one online or via the FedEx Mobile app. You can also generate a QR code in the app to avoid printing a label. Once you have a label or QR code, package your item and drop it off at an appropriate location. If using a QR code, ensure the drop-off point accepts it. A staff member will print your label and process the return. Need help packing? Visit a FedEx Office, where a packaging professional can assist you. If you prefer to pack your return yourself, packing supplies are available for purchase online.

Return fees depend on the shipping company and the type of package. The charges will be shown when you request a return.

In most cases, including claim payouts, the refund will be processed within 7-21 business days after receiving the claim form and necessary documents, unless further investigation is needed.